- You can return new, unopened items within 14 days from the delivery date.
- You are responsible for shipping your return back to us. We highly recommend you ship your return using a tracked service.
- We will process your refund within 3 business days from the date we recieve your return.
- You should expect to receive full refund within 7 to 10 business days from the date we process your return.
- Refunds are processed to the same payment mentod used for purchase.
- We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions on how to return items from your order.
Non-returnable items (unless faulty)
We are unable to refund or exchange the following products unless they are faulty:
- Paragliding and paramotor wings
- Custom ordered products
- All services (reserve repacking, wing inspection fees, training and professional fees etc)
- We don't ship products purchased in our online store outside Canada at this time
- We offer free shipping (Canada Post Expedited) for orders $140+ (before tax)
- Shipping options (flat fee):
- Canada Post - Regular - $13
- Canada Post - Expedited - $18
- Canada Post - Express - $28
- To prevent theft we ship with "signature required" option. This will ensure in person delivery.
- Tracking number will be provided to you as soon as package is shipped.